Your satisfaction is important to us. Please understand these policies are due to the nature of the business and industry standards.
ALL SALES ARE FINAL, NO RETURNS, CANCELLATIONS, CREDITS OR REFUNDS AVAILABLE.
RETURNS: Merchandise is non-returnable.
CANCELLATIONS: Once an order has been placed it may not be cancelled.
SHIPPING (For Online Orders): All in-stock merchandise will ship within 2-3 business days. Merchandise that is not in stock will be special ordered from the factory. Once received it will ship out to the customer within 2-3 business days. Ordering time frame on Bridal and Bridesmaid gowns are from 10-16 weeks dependent upon the designers availability. Prom and Special Occasion gowns are well stocked and available for quick delivery from January – May, however some gowns may take up to 12 weeks to receive if not stocked by the manufacture. We are aware of customer wear dates and ask that you provide the exact wear date for your order. This information enables us to determine whether or not we can get the merchandise and deliver it to you by your specified timeframe. When ordering with ground shipping, gowns can take 7-10 business days to receive from the manufacture to studio.
SHIPPING FEES (From Studio to Customer): If you are unable to pick your order up at the studio, we can ship your gown directly to you for an additional fee. Ground Shipping 7-10 Days:$15.00, 3 Day:$30.00, 2 Day:$50.00, Overnight:$75-$100 (Depending on Destination)